Refund & Cancellation Policy
Effective Date: August 20, 2025
1. Cancellation Policy
You can cancel your appointment at least 1 hour before the scheduled collection time via app, website, or
customer support.
Once a technician is assigned or dispatched, cancellations may no longer be accepted.
2. Refund Conditions
You are eligible for a full refund if:- Cancellation is made within the permitted time frame- The technician is unable to reach you or the appointment was missed due to our error- There was a duplicate or failed transaction
3. Non-Refundable Cases
Refunds are not applicable if:
- The phlebotomist has already arrived or collected the sample- The patient is unavailable, unresponsive, or refuses cooperation- The booking was made with incorrect or false information
4. Refund Process
Approved refunds will be credited within 7 working days to the original payment method.
You will be notified via email/SMS once the refund is processed.
5. Support for Refunds
If you face any issues, contact our support team:
Email: support@speeddiagno.com
Phone: +91-8522 853332