Sign in / Sign up
cart 3
Book A Test Find A centre Download Report Health Packages
×

Refund And Cancellation Policy

REFUND AND CANCELLATION POLICY
  • Cancellation shall be acceptable only if the Customer informs SPEED DIAGNO (SPEED DIAGNO LIMITED) within 48 hours from the time of booking. Cancellation charges might be applicable on the total amount of the invoice. The Customer can contact us through e-mail id, info@speeddiagno.com in case of cancellation and refund.
  • The refund amount will be sent to the respective debit card/credit card/account from where the payment was made and the amount will not be refundable by any other mode. The refund accruing shall be processed within 15-20 working days from the date of the cancellation request.
DELIVERY
  • SPEED DIAGNO (SPEED DIAGNO LIMITED) shall endeavour to release the test report/s to the Customer if so opted for by him/her within 10 working days, unless it is required otherwise. Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site. Delivery shall be made in the course of the day and during working days only. All attempts will be made to deliver on the preferred date of delivery but SPEED DIAGNO (SPEED DIAGNO LIMITED) will not be held liable if the delivery does not take place on that day.
  • The Customer/s may also collect the reports by hand during working hours on the date mentioned on the receipt from the designated collection centre/branch of the Company.
  • The test reports may also be displayed on the stipulated website within the prescribed period and You may track the same by entering given login credentials.
MODIFICATION
  • You understand and agree that these Terms of Use, Privacy Policy, the Website, and the Services can be modified by SPEED DIAGNO (SPEED DIAGNO LIMITED) at its sole discretion, at any time without prior notice, and such modifications will be effective upon such new terms and/or upon implementation of the new changes on the Website. You agree to review the Terms of Use periodically so that you are aware of any such modifications and the Company shall not be liable for any loss suffered by You on your failure to review such modified Terms of Use. Unless expressly stated otherwise, any new features, new services, enhancements or modifications to the Website or Service implemented after your initial access of Website or use of the Service shall be subject to these Terms of Use.
MAINTENANCE
  • SPEED DIAGNO (SPEED DIAGNO LIMITED) may at its sole discretion and without assigning any reason whatsoever at any time deactivate or/and suspend the User's/Customer's access to the Website and/or the Services (as the case may be) without giving any prior notice, to carry out system maintenance or/and upgrading or/and testing or/and repairs or/and other related work. Without prejudice to any other provisions of this Agreement, SPEED DIAGNO (SPEED DIAGNO LIMITED) shall not be liable to indemnify the User for any loss or/and damage or/and costs or/and expense that the User may suffer or incur, and no fees or/and charges payable by the User to SPEED DIAGNO (SPEED DIAGNO LIMITED) shall be deducted or refunded or rebated, as a result of such deactivation or/and suspension
OWNERSHIP
  • All intellectual property rights in information collected and compiled through our Website or the information provided by SPEED DIAGNO (SPEED DIAGNO ), its web pages, or information /data provided through its Services ("the Proprietary Information"), unless indicated otherwise, and SPEED DIAGNO (SPEED DIAGNO LIMITED) service/trademarks and copyright materials are the property of SPEED DIAGNO (SPEED DIAGNO LIMITED ). SPEED DIAGNO (SPEED DIAGNO LIMITED) shall have all intellectual property rights (including copyrights, trademark, design etc.) in the individual pages, and their components, and collective works available at the Website, on its trademarks/service marks and on the Proprietary Information
CONFIDENTIAL INFORMATION
  • Except as otherwise provided in this Agreement, you may not, without our prior written consent, at any time, during or after the Term of this Agreement, directly or indirectly, divulge or disclose Confidential Information for any purpose or use Confidential Information for its own benefit or for the purposes or benefit of any other person. You agree to hold all Confidential Information in strict confidence and to take all measures necessary to prevent unauthorised copying, use, or disclosure of Confidential Information, and to keep the Confidential Information from falling into the public domain or into the possession of persons not bound to maintain its confidentiality.
  • You agree that we will suffer irreparable harm if you fail to comply with the obligations set forth in this Section and you further agree that monetary damages will be inadequate to compensate us for any such breach. Accordingly, you agree that we will, in addition to any other remedies available to us at law or in equity, be entitled to the issuance of injunctive relief to enforce the provisions hereof, immediately and without the necessity of posting a bond. This Section will survive the termination or expiration of this Agreement for any reason.
TERM AND TERMINATION
  • These Terms of Use, with modifications as contemplated, shall remain in full force and effect during the use of the Website for all Users.
  • For Customers, the Terms of Use shall commence from the time the Registration Process is concluded and shall be valid until terminated as provided below or till the time the Account is maintained.
  • The Company may terminate this Agreement with immediate effect, without prior notice and without assigning any reason/s whatsoever and without any prejudice to any/all other rights in the following events:
  • Notwithstanding anything contained in the Terms of Use, clauses 4, 11, 12, 13, 14, 15, 16, 17, 18 and 19 shall survive any termination or expiration of these Terms of Use
LIABILITIES UPON TERMINATION

If the Terms of Use is terminated pursuant to clauses set out in clause 14 above, without prejudice to any other remedies available to the Company, You shall not be refunded whether a part or whole of the Fee.

DISCLAIMER
  • THE WEBSITE IS PROVIDED BY THE COMPANY ON AN "AS IS" BASIS AND "AS AVAILABLE" BASIS, THE COMPANY AND ITS LICENSORS AND AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED AS TO THE OPERATION OF THE WEBSITE, PROVISION OF SERVICES OR SOFTWARE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE WEBSITE OR IN ASSOCIATION WITH THE SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY AND ITS LICENSORS AND AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS, STATUTORY, OR IMPLIED, INCLUDING, BUT NOT TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT. THE COMPANY AND ITS LICENSORS AND AFFILIATES FURTHER DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, TEXT, GRAPHICS, LINKS OR OTHER ITEMS CONTAINED WITHIN THE WEBSITE. THE COMPANY IS NOT RESPONSIBLE FOR THE CONDUCT, OF ANY USER OF THE WEBSITE. THE COMPANY DOES NOT WARRANT OR COVENANT THAT THE SERVICES WILL BE AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, WILL BE SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES AND ACCESS TO THE WEBSITE IS FREE OF VIRUSES OR OTHER POTENTIALLY HARMFUL COMPONENTS. ANY MATERIAL OR CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES OR THE WEBSITE IS ACCESSED AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM THE COMPANY, THE WEBSITE OR THROUGH OR FROM THE SERVICES, THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS ON THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
  • ALL THE CONTENTS OF THIS WEBSITE ARE ONLY FOR GENERAL INFORMATION OR USE. THEY DO NOT CONSTITUTE ANY MEDICAL ADVICE AND SHOULD NOT BE RELIED UPON IN MAKING (OR REFRAINING FROM MAKING) ANY DECISION. ALTHOUGH THE LABORATORY PROVIDES THE LARGEST SINGLE SOURCE OF OBJECTIVE, SCIENTIFIC DATA ON PATIENT STATUS, IT IS ONLY ONE PART OF A COMPLEX BIOLOGICAL PICTURE OF HEALTH OR DISEASE. AS PROFESSIONAL CLINICAL LABORATORY SCIENTISTS, OUR GOAL IS TO ASSIST YOU IN UNDERSTANDING THE PURPOSE OF LABORATORY TESTS AND THE GENERAL MEANING OF YOUR LABORATORY RESULTS.IT IS IMPORTANT THAT YOU COMMUNICATE WITH YOUR PHYSICIAN SO THAT TOGETHER YOU CAN INTEGRATE THE PERTINENT INFORMATION, SUCH AS AGE, ETHNICITY, HEALTH HISTORY, SIGNS AND SYMPTOMS, LABORATORY AND OTHER PROCEDURES (RADIOLOGY, ENDOSCOPY, ETC.), TO DETERMINE YOUR HEALTH STATUS. THE INFORMATION PROVIDED THROUGH THIS SERVICE IS NOT INTENDED TO SUBSTITUTE FOR SUCH CONSULTATIONS WITH YOUR PHYSICIAN NOR MEDICAL ADVICE SPECIFIC TO YOUR HEALTH CONDITION. DISCLAIM ANY LIABILITY ARISING OUT OF YOUR USE OF THIS SERVICE OR FOR ANY ADVERSE OUTCOME FROM YOUR USE OF THE INFORMATION PROVIDED BY THIS SERVICE FOR ANY REASON, INCLUDING BUT NOT TO ANY MISUNDERSTANDING OR MISINTERPRETATION OF THE INFORMATION PROVIDED THROUGH THIS SERVICE.ANY SPECIFIC ADVICE OR OPINION IN ANY PART OF THE REPORT IS/ARE THE PERSONAL OPINION OF SUCH EXPERTS/CONSULTANTS/PERSONS AND ARE NOT SUBSCRIBED TO BY THIS WEBSITE. FURTHER IT SHALL BE THE SOLE RESPONSIBILITY OF THE USERS/CUSTOMERS TO PROVIDE ANY INFORMATION AND/OR DISCLOSE TRUE AND CORRECT INFORMATION ABOUT THEIR MEDICAL HISTORY AT THE TIME OF SUBSCRIBING FOR THE SERVICES AND THE COMPANY DOES NOT TAKE ANY RESPONSIBILITY FOR THE ACCURACY OR VALIDITY OR TRUTH OF THE REPORT POSTED ON THE WEBSITE AND THE COMPANY SHALL NOT BE LIABLE ON THIS ACCOUNT BASED ON ANY INCORRECT/FASLE INFORMATION HAVING BEEN PROVIDED BY THE USER/CUSTOMER
  • SINCE THE COMPANY ACTS ONLY AS A SERVICE PORTAL FOR THE USERS/CUSTOMERS, IT SHALL NOT HAVE ANY LIABILITY WHATSOEVER FOR ANY ASPECT OF THE PAYMENT BETWEEN THE THIRD PARTY AND THE CUSTOMER/USER
  • NEITHER SHALL THE COMPANY BE RESPONSIBLE FOR THE DELAY OR INABILITY TO USE THE WEBSITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. FURTHER, THE COMPANY SHALL NOT BE HELD RESPONSIBLE FOR NON- AVAILABILITY OF THE WEBSITE DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON BEYOND THE COMPANY'S CONTROL. THE USER/CUSTOMER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.
  • 1 THESE LIMITATIONS, DISCLAIMER OF WARRANTIES AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (A) BREACH OF CONTRACT, (B) BREACH OF WARRANTY, (C) NEGLIGENCE, OR (D) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW.
LIMITATION ON LIABILITY
  • The Company shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond the Company's reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including "line-noise" interference). WITHOUT LIMITING THE FOREGOING, THE COMPANY AND ITS AFFILIATES AND SUPPLIERS WILL NOT BE LIABLE UNDER ANY LAW, FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT TO LOSS OF PROFITS, SERVICE INTERRUPTION, AND/OR LOSS OF INFORMATION OR DATA INDEMNITY
  • You agree to indemnify and hold the Company, its parents, subsidiaries, affiliates, officers and employees, harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (i) your access to the Website, (ii) your use of the Services, (iii) the violation of these Terms of Use by You, or (iv) the infringement by You, or any third party using Your account or User ID or password, of any intellectual property or other right of any person or entity
PRIVACY
  • Use of the Website and/or the Services is also governed by our Privacy Policy. FORCE MAJEURE
  • Neither Party shall be liable or deemed in default for failure to fulfil any obligation under this Agreement due to causes beyond its reasonable control. Such causes or conditions shall include, but shall not be to, acts of God or of the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, shortages of labour or materials, freight embargoes, unusually severe weather, electrical power failures, telecommunication or internet backbone outages, failure of an internet access provider or other similar causes beyond the Parties’ control, and neither Party shall be liable for losses, expenses or damages, ordinary, special or consequential, resulting directly or indirectly from such causes. This Section will survive the termination or expiration of this Agreement for any reason
MISCELLANEOUS
  • Governing law and Dispute Resolution- This Agreement and Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and all disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Hyderabad, India.
  • Assignability - The Company may assign any of its responsibilities/obligations to any other Person without notice to the User, at its sole discretion. However, You shall not assign, sub-licence or otherwise transfer any of your rights under these Terms of Use to any other party, unless a written consent is taken from the Company.
  • Severability - If any provision of these Terms of Use is found to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions of the Terms of Use, which shall remain in full force and effect.
  • Waiver - Failure by the Company to exercise any right or remedy under these Terms of Use does not constitute a waiver of that right or remedy.
  • Grievance Redressal: The Company shall endeavour to address grievances or complaints of the Users to the extent possible. Towards this the Company is committed to form a Grievance Redressal Cell, which can be reached on the telephone number as mentioned in the Website or may mail to cs@speeddiagno.com
  • Links to third party sites
    • The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of the Company or the Website and the Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. The Company is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. The Company is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by the Company or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof
    • The Company is not responsible for any errors, omissions or representations on any Linked Site. The Company does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
General

Use of the Website is offered to You conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by SPEED DIAGNO (SPEED DIAGNO LIMITED) at its sole discretion and posted on the Website. SPEED DIAGNO (SPEED DIAGNO LIMITED) shall not be required to notify You, whether as a registered user or not, of any changes made to the Terms of Use. The revised Terms of Use shall be made available on the Website. Your use of the Website and the Services is subject to the most current version of the Terms of Use made available on the Website at the time of such use. You are requested to regularly visit the home page www.speeddiagno.com to view the most current Terms of Use. It shall be Your responsibility to check these Terms of Use periodically for changes. SPEED DIAGNO (SPEED DIAGNO LIMITED) may require You to provide Your consent to the updated Terms ofUse in a specified manner before prior to any further use of the Website and the Services is provided on the Website. If no such separate consent is sought, Your continued use of the Website, following changes to the Terms of Use, will constitute Your acceptance of those changes By (i) using this Website or any facility or Service provided by this Website in any way; or (ii) merely browsing the Website, You agree that You have read, understood and agreed to be bound by these Terms of Use and the Website’s Privacy Policy available at ,www.speeddiagno.com

COMMUNICATION WITH THE CUSTOMERS/USERS
  • When you visit the Website or use it to send emails/SMS, provide information or communicate to us, You understand and agree that you are communicating with us through electronic records. You hereby provide your consent to receive communications via electronic records from us periodically or as and when required. Further, you allow us to communicate with you through email or by such other modes of communication, electronic or otherwise as the need may be
APP OFFERS
  • The special offer will only be applicable on the first transaction done through the mobile app.
  • Flat 5% instant discount will be applied on the first transaction and the additional 10% discount will be added as reward points in the wallet which can be used for the future transactions
  • The special offer is applicable on all the tests/investigations except for outsourced tests, nuclear medicine and PET-CT.
  • This offer is valid for a period only and the company reserves the exclusive right to revoke it at any given point of time.
  • The special offer can be used only once per user/mobile number.
  • No two or more offers can be clubbed together with this offer.
  • This offer discount will not be applicable on the existing discounted packages/profiles made available by the company.
  • Reward points accumulated in the wallet cannot be redeemed in the form of cash and can only be utilised for future mobile app transactions for booking any tests/investigations except for outsourced tests, nuclear medicine and PET-CT
  • In all the future transactions, only up to a maximum of 10% of the total accumulated reward points can be utilised in a single order subject to a maximum of 1000 Reward Points
  • 1 Reward point = INR 1/- only
  • The company reserves the exclusive right to pull back/cancel the rewards points from a user's account (pre or post redemption) in case of any suspicious or fraudulent activities as may be observed by the company from time to time without any prior notice/intimation.
  • Any of the reward points remaining un-utilized shall automatically expire and be liable to be forfeited after a period of 12 months from the date of grant
  • The user is eligible to earn Reward Points up to a maximum of INR 9,999 per financial year (i.e. from 1st April to 31st March)
  • No refunds will be allowed for any test/investigation booked on the mobile app under any circumstances.

In case of cancellation of any bookings on the mobile app, the following shall be applicable:

  • For Centre Visit: - upon cancellation, the entire booking amount shall be added back to the wallet as reward points and which can be utilised for any future transactions subject to the other terms & conditions
  • For Home Collection: - Any cancellation done before 12 hours of the collection time, 100% of the booking amount shall be added back to the wallet. However, in case of any cancellation after 12 hours before the collection time, 50% of the booking amount will be deducted as cancellation charges and the balance 50% of the booking amount will be added back to the wallet as reward points and which can be utilised for any future transactions subject to the other terms & conditions.
  • Any disputes or claims shall be governed by and construed in accordance with the laws of India and the courts at Hyderabad, Telangana, shall have the exclusive jurisdiction to settle any claims or disputes arising under the aforesaid matters.
Sign in / Sign Up cart My Cart