1. Cancellation

Users can cancel their diagnostic booking by contacting our support team or through the app/website at least 1 hour before the scheduled sample collection time. Once a phlebotomist has been assigned or dispatched, cancellations may not be permitted.

2. Refund Eligibility

• If cancellation is made within the allowed window, a full refund will be processed to the original payment method within 7 working days.
• No refund is applicable if the phlebotomist has arrived at the location or the sample has already been collected.
• For failed or duplicate transactions, users can raise a request via our support email or helpline.

3. Exceptions

• Refunds will not be issued for bookings with incorrect or incomplete user information.
• Refunds are not applicable if the patient is unavailable or unwilling to cooperate during the collection.
• In rare cases where our technician fails to reach or collect the sample, the full amount will be refunded or rescheduled at no extra cost.

4. Contact for Support

If you face any issues regarding booking, cancellations, or payments, please reach out to:

Email: support@speeddiagno.com
Phone: +91-8522 853332